May I take your order ma'am?
(even before mentioning it)...With cream or chocolate syrup ma'am?
All these with a plastic smile. I definitely am sure that these folks are trained in etiquette and behavior to woo customers and how to sell a product in 5 seconds. Its so void and its obvious.
Such mundane activity like ordering a coffee has become such a big task these days. Most times its an unpleasant experience to the customer. Not to forget the extra expense incurred. You may ask whats the extra expense here in just ordering a cappuccino.Well, the cream or the chocolate syrup is not for free. They are ADD-ONS and they carry a price.
The customer is bombarded with assortment of options, he is, at the end of it all, confused!! All I want was a coffee, now why does it have to be so complicated? I dont want coffee anymore!!
Not only coffee shops, pizza corners - extra cheese and toppings, beauty saloons - pedicure, facials?, our banks as well!! Add-on credit card! As if its for FREE FREE FREE!! Even hospitals are offering add-ons!! Take that :-)
The way these options are presented to the customer makes one believe that these are included as part of the package, without realizing that it could as well dent the wallet. And if you dont specify the small, medium, large...you have bigger hole in your pocket, as the billing is done for the largest portion.
You would go to a coffee shop for a leisure and to de-stress. Well, at the end of your order, you wished you never went in there. Its irritating when you exactly know what you want and yet have to listen to the systematic order in which they present the products.
At one point, the marketing is so aggressive; trying to sell a product so hard that you forgot your primary intention!!
Tell a NO, and you are a mockery.
"No extra cheese for your burger, ma'am?"
"Dont want any drinks along with your pizza, Sir?"
"No facial? Your skin looks so tired"......
Cannot then stop feeling positively depressed!! And we get a nice HEADACHE as an Add-On :-P